Tag: bad

The Devil is in the Details: User Experience Design’s Impact on Customer Retention

Filed in Design, Public Relations by on October 13, 2011 7 Comments
The Devil is in the Details: User Experience Design’s Impact on Customer Retention [ismember]

When it comes to customer experience, the devil is in the details.

A Chief Marketing Officer can create a broad sweeping, exceptional branding program but can lose countless customers based on the smallest, tiniest interaction—even something as simple as…

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A Commentary on Bad TV: Who’s writing this stuff anyway?

Filed in Advertising by on August 20, 2011 3 Comments
A Commentary on Bad TV: Who’s writing this stuff anyway? [ismember]

Did you ever watch a television commercial and wonder, who wrote this stuff? I do. Every day.

I watched Al Roker (ala The Today Show) on-camera for The Office Depot open with, “Who helps businesses and kids succeed?”…

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